Job Type
Full-time

Job Summary:

The Client Outreach Coordinator is responsible for building strong, supportive relationships with individuals and families in the community and ensuring they remain connected to SHIM programs and services that promote long term stability and economic mobility. This position serves as an ongoing resource and trusted connection for clients who have previously accessed short term assistance programs, helping them identify and engage with additional resources and opportunities that support their ongoing goals and well-being.

As a newly developed role, the Client Outreach Coordinator will play an important part in creating welcoming, client-centered outreach strategies that encourage continued engagement and strengthen trust within the community. The coordinator will develop and manage communication and follow-up systems, including phone outreach, newsletters, email communication, and participation in community and program events. This role requires a proactive, relationship focused professional who is comfortable building new processes, collaborating across programs, and finding creative ways to connect community members with the support and services available through SHIM.

This position is fully onsite. Employees are expected to work in person at SHIM’s designated work location(s) in alignment with organizational needs and position requirements. There will be local travel within the South Hills.

Essential Functions

• Provide a welcoming and supportive point of contact for community members seeking information about SHIM services.
• Maintain regular contact with individuals and families who have accessed short-term or crisis support services (such as financial assistance) to ensure they are aware of additional SHIM programs that support long term stability and economic mobility.
• Develop systems for ongoing client follow up, including phone outreach, email communication, newsletters, and other engagement strategies.
• Develop and implement creative outreach and engagement strategies that increase awareness of SHIM programs, strengthen community relationships, and promote ongoing client engagement.
• Distribute client outreach materials including newsletters, email campaigns, program updates, and informational resources. Work in collaboration with the communications team to develop materials.
• Create and maintain communication strategies that keep clients informed and engaged with SHIM services and opportunities.
• Track outreach activities, communication efforts, and client engagement outcomes while maintaining accurate records and documentation.
• In collaboration with SHIM staff, represent SHIM at community events, resource fairs, and partner gatherings to share information about available programs and resources.
• Attend program activities and events across the organization to build relationships with participants and increase cross-program engagement.
• Share feedback from clients and community members to help improve programs and better meet community needs.
• Participate in team meetings and contribute to a supportive, collaborative, and mission-driven work environment.

Minimum Qualifications

• Bachelor’s degree in social work, human services, communications, or a related field preferred; equivalent education and experience will be considered. Experience in community outreach, social services, nonprofit work, or community engagement preferred.
• Strong relationship building, interpersonal, and communication skills with the ability to connect effectively with individuals and families from diverse backgrounds. Demonstrated cultural humility and sensitivity when working with people representing a variety of needs, abilities, and socioeconomic backgrounds.
• Excellent organizational, planning, time management, and follow up skills with strong attention to detail and the ability to manage multiple priorities and outreach efforts.
• Ability to work collaboratively as part of a team with energy, flexibility, initiative, and the ability to multitask.
• Proficiency with Microsoft Office, basic computer software, email communication, and internet-based systems.
• Ability to work occasional evenings or weekends for community events and outreach activities.
• Reliable independent transportation, valid driver’s license, and proof of insurance required, with willingness to travel throughout the community to meet with participants and attend events.

Supervisory Responsibility:

None

Clearance Requirements:

• Pennsylvania Access to Criminal History (PATCH) through the Pennsylvania State Police
• Pennsylvania Child Abuse History (PACA) through the Pennsylvania Department of Human Services
• FBI Criminal History Background Check (FBI Fingerprint); requires the individual to submit their fingerprints to the FBI and have the background check run through the PA State Police’s designated agencies
• NSOR
• Mandated Reporter Training

Physical Requirements:

The physical demands described here are representative of those that must be met as an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is required to sit, walk, stand, use hands, fingers and feet, reach with hands and arms, talk and hear. The employee must frequently lift or move items up to 25 pounds. Specific vision abilities required for this job include close vision, depth perception, and the ability to adjust and focus. Specific job duties require data entry, and the ability to hear and speak over the telephone.

SHIM is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.

If you need assistance or accommodations during the application or employment process, please contact jchristopher@shimcares.org

Salary Description
$40,000-$46,000 annually

Job Type
Full-time

Job Summary:

Due to growth and internal movement, SHIM is hiring an Intake and Services Coordinator. This role is responsible for providing direct assistance to individuals and families. Direct services provided by the Intake and Services Coordinator will include intake with walk-ins and other referrals, sometimes with individuals and families referred to SHIM by partner agencies; providing guidance to families in crisis, and advocacy and referral to outside services. The Intake and Services Coordinator will administer special programs designed to promote self-sufficiency.

This position is eligible for hybrid work in accordance with SHIM’s Remote & Flexible Work Policy, once a probationary period has ended. Hybrid eligibility and schedule are determined based on organizational needs, position requirements, and supervisory approval.

Essential Functions:

• Conduct intake and needs assessments with individuals and families
• Assist with client intake for food pantry, utility assistance, and other SHIM programs through phone calls, emails, and in-person appointments, including energy assistance applications
• Coordinate intake for referrals from other partners
• Provide advocacy and referral for services within and outside of SHIM
• Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare providers, and government entities
• Work collaboratively with Basic Needs Department to provide basic needs and emergency assistance (food, clothing, utility assistance), to individuals/families in need
• Document all contacts and services and maintain appropriate case notes in client database systems within a specified timeframe
• Maintain spreadsheets and track documentation for special funding/grants
• Utilize translation and interpretation services as needed
• Participate in supervision sessions with the Service Coordination Director, staff meetings and professional development training, and conferences
• Conduct public/community meetings with providers and clients to explain services and enroll in programing or drop off needed items (gift cards, food pantry, pamphlets etc.)
• Develop trusting relationships with individuals and families by promoting self-sufficiency through collaborative efforts of the individual and service coordinator
• Administer special programs designed to aid vulnerable populations
• Maintain spreadsheets and track documentation for special funding/grants
• Performs other responsibilities as requested by the Service Coordination Director

Minimum Qualifications:

• Sensitivity to work with a multi-cultural community
• Knowledge of social service systems in Allegheny County
• Ability to establish and maintain effective working relationships with public and private agencies, colleagues, and participants
• Strong interpersonal, organizational, written, and verbal communication skills
• Must possess initiative, productivity, creativity, and problem-solving skills
• Ability and willingness to work evening and occasional weekend hours
• Ability to work as a team member with energy, flexibility, and the ability to multi-task
• Knowledge of Microsoft Office, basic computer software and the internet

Education and Experience:

Bachelor’s degree or 4 years of related full-time experience (8 years if part-time experience). An equivalent combination of education and experience may be considered (preferred degrees are social work, education, human development, criminal justice).

Supervisory Responsibility:

None

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Hybrid work schedule arrangements permitted.
• Reliable independent transportation

Requirements:

• Federal Bureau of Investigation (FBI) Fingerprint Clearance or Pennsylvania ACT153 Waiver
• Pennsylvania Criminal Clearance
• Pennsylvania Child Abuse Clearance
• Mandated Reporter Training
• NSOR – National Sex Offender Registry
• Valid Pennsylvania Driver’s License

SHIM is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.

If you need assistance or accommodations during the application or employment process, please contact jchristopher@shimcares.org

Salary Description
$40,000-$46,000 annually

Job Type
Full-time

Job Summary:

Due to growth and new initiatives, the Leadership team is has begun the exciting search for an Executive Assistant/Operations Generalist. The Executive Assistant provides high-level administrative, organizational, and project support to the Executive Director and leadership team. This role requires a flexible, proactive, highly organized professional who can manage competing priorities, maintain confidentiality, and support the day-to-day operations of the executive office. The Executive Assistant serves as a key partner in helping the Executive Director remain focused on organizational priorities, strategic initiatives, board engagement, and community relationships.

This position is fully onsite. Employees are expected to work in person at SHIM’s designated work location(s) in alignment with organizational needs and position requirements.

Essential Functions:

· Provide high-level administrative support to the Executive Director and other assigned leadership staff.

· Coordinate and prioritize the Executive Director’s calendar, meetings, scheduling logistics, and travel arrangements.

· Support email management by monitoring communications, drafting responses, prioritizing urgent matters, and ensuring timely follow-up.

· Prepare correspondence, reports, presentations, agendas, meeting materials, and other organizational documents.

· Attend Board of Directors meetings, committee meetings, leadership meetings, and other organizational meetings as requested.

· Prepare meeting agendas and materials; document meeting notes, action items, and follow-up responsibilities.

· Assist with tracking organizational priorities, projects, and deadlines to support accountability and execution.

· Serve as a liaison between the Executive Director, Board members, staff, community partners, and external stakeholders.

· Support logistical planning and coordination for retreats, staff meetings, leadership meetings, trainings, and organizational events.

· Maintain organized records, files, and systems related to executive and organizational operations.

· Handle confidential and sensitive information with professionalism, discretion, and sound judgment.

· Support special projects and strategic initiatives as assigned.

· Assist with office coordination tasks including ordering supplies, organizing meeting spaces, and supporting daily administrative operations.

· Perform other related duties as assigned.

Minimum Qualifications:

· Excellent verbal and written communication skills.

· Strong organizational skills and attention to detail.

· Excellent time management skills with the ability to manage multiple priorities and deadlines.

· Ability to work independently while maintaining strong collaboration with leadership and staff.

· Demonstrated professionalism, discretion, and confidentiality.

· Strong problem-solving skills and adaptability in a fast-paced environment.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn new systems and software quickly.

· Ability to build positive working relationships with individuals from diverse backgrounds.

· High school diploma required; Associate’s or Bachelor’s degree in Business Administration, Communications, Nonprofit Management, or related field preferred.

· Minimum of three to five years of administrative support experience required, preferably supporting senior leadership or executives.

· Nonprofit experience preferred.

Supervisory Responsibility:

· None

Clearance Requirements:

· Pennsylvania Access to Criminal History (PATCH) through the Pennsylvania State Police

· Pennsylvania Child Abuse History (PACA) through the Pennsylvania Department of Human Services

· FBI Criminal History Background Check (FBI Fingerprint); requires the individual to submit their fingerprints to the FBI and have the background check run through the PA State Police’s designated agencies

· NSOR

· Mandated Reporter Training

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

SHIM is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.

If you need assistance or accommodations during the application or employment process, please contact jchristopher@shimcares.org

Salary Description
$40,000-$48,000 annually